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28th July 2021


The reception staff were very dismissive and made me feel I was wasting their time even though my dr had told me to go to A&E the first nurse I saw also had a similar attitude till she ran my blood pressure. The second nurse I saw and doctors and staff after this were beyond amazing, I couldn’t not speak more highly of them, especially the two drs I saw in A&E

Suggested improvements
Reception staff and nurses needs to stop treating people like they shouldn’t be their especially since they do not have all information. They definitely need to work on their people skills better, these are the reasons people don’t got to A&E till it’s to late because we are made to feel bad about using a service we are suppose to trust.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff