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Diana Princess of Wales Hospital 2021-08-12 Person 3 5 0

Reception Staff very cold and unhelpful. Long wait for triage and no staff ensuring patients are reassured and comfortable. Once through triage there was an improvement in compassion. Waited 3 hours for x-ray and only sent when challenged staff about the delay. Dr wanted a CT scan done but the registrar interpreted the X-Ray as CT not required and diagnosed a manual solution to the problem.

Better reception manner and a dedicated staff member to reassure and help all patients waiting in triage.