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Diana Princess of Wales Hospital 2021-07-07 Person 1 5 0

Didn’t get as far as seeing a doctor as the receptionist was quite rude as I was feeling unwell and waiting was long time hours infact. I travelled all the way from Alford by car to save an ambulance but had chest and back pain and arm pain then started shaking .so once told I will be over 4 hours wait I couldn’t so I went to reception and asked if I went home and called fir an ambulance if I get worse and she shouted at me saying how dare you suggest that there’s 5 hours wait in ambulances and you are standing in front of me talking to me and don’t need an ambulance it made me get upset as I was worried . I also told her my doctor said my gastric bypass could be leaking so I was really worried. Today I’m back at docs asking for a scan and now have more problems with my eyes and breathing. I’m so disappointed and feel she was wrong to raise her voice like she owned me .I would never take advantage of an ambulance and that’s why when my doc said ring 111 I went by car.

Make sure the people in reception talk to people with respect like it’s plastered all over the wall that they don’t accept abuse so why should the patient aswell. Also while waiting there was a que outside of around 10 people waiting and only two chairs I for one was on crutches and a young girl was sent to a and e with suspected appendix and was told she had to que with no seat appalling.