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Diana Princess of Wales Hospital 2021-08-15 Person 4 5 0

The high scores are for the man who called me and assessed my ankle, very personable, caring and considerate.

Main reception at A&E was appalling. Waited to be called over, believed a raised arm was a beckoning to be told I wasn't called over, did I not see the sign. Then told to speak up into the speaker....I was very clear & loud enough, felt like this was a punishment for walking to reception when I hadn't been called (even though I believed I had). Borderline rude lady who took my details. This happened to everyone who walked in without being told to come forward. Lady at reception was not compassionate to anyone, lady who's husband had been taken in dying of cancer was told to leave, she had to explain herself several times to get through to them. People were sent away if they were not the ones needing medical attention....their partner has collapsed in the corridor and couldn't move. He needed help and instead the lady was abruptly told he needed to be there with her!...so send help there were 4 sat in the booth and not one moved to help. Children who came received the Care and attention I believe everyone should have when walking in.