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2nd August 2021


In a room on my own for over an hour, no buzzer as it was broken, so was the bed. I came back from an X-ray, I started to struggle breathing and my chest was hurting. The porter said he would tell someone. No one came, I Shouted for help 6 times, staff were walking past my door, I managed to get off my bed and get to the door, slightly opened it, shouted for help. 2 nurses came, “ what!” I tried to explain, they said “we can’t come running to you just because you’ve got covid, sit on that chair and calm down, you’ll end up fainting and we’ll have to get you off the floor.”walked off and left me for another hour or so.

Suggested improvements
Everything. The room, the attitude of the nurses. Yes I was COVID positive but some reassurance and compassion would have been gratefully received. I must say that the Doctor that dealt with me was very professional, compassionate, polite.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff