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Diana Princess of Wales Hospital 2023-05-10 Person 2 5 0

A receptionist called Allison thought it was appropriate to chat with a women about how to get home the proceeded to spend at least 7 minutes ringing taxi firms even though the patient had her own phone and had already tried 1 taxi firm. Her responsibility is to get people booked in ASAP as it is an EMERGENCY centre. 10 minutes is a ridiculous amount of time to spend on unnecessary actions while people's life's are potentially in danger. I will be making an official complaint about this.

Prioritise people who are queuing to been seen in an emergency.