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Written by a patient
9th December 2014


I went to A&E very reluctantly on the afternoon of 5th December having had a rapid irregular heart rate for quite a few hours. I know how busy they are there and really didn't want to bother them. The staff were all an absolute credit to the NHS - Doctors, nurses, HCA's, all could not have been more professional and kind. I was there a few hours situated in a bay in front of the work station and could see how busy they all were and yet they dealt with my situation with calm efficiency and humour. They also dealt with various emergencies, upset patients and relatives and some rather demanding and rude people - and remained calm and friendly at all times. It made me so very proud of our NHS, they all should know how great they are so a big thanks I hope you read this and realise how much I appreciated you all.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff