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Diana Princess of Wales Hospital 2023-05-15 Person 1 5 0

Staff were rude, dismissive and did not appear to care. Waited over three hours for observations to be taken by which point most of my symptoms had started to decrease. Was informed to wait to see my Gp on Monday, when visiting on a Friday evening, despite being sent to A&E by Gp out of hours. Saw GP on Monday who advised there was no notes from the doctor who saw me on the Friday and he had expected there to be photos of the swelling I was experiencing.

Care and compassion, observations taken soon after arrival to get a clear understanding of the immediate situation not over 3 hours after arrival.