Share review of Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2023-06-28 Person 2 5 0

After 3 hrs waiting I was greeted by the triage nurse with’we are just letting you know it’s going to be at least another 4-6hours before you see anyone do you want to leave and go home.I asked for some advice as I had been unsure if I should have come to A and e only to be told ‘Idont give advice or I may loose my registration and I have a dog and a mortgage to pay! I wasn’t asking medical advice just if it was advisable to leave without investigations taking place. I stated that if I went home I would not want it recording that I had refused treatment I was assured this would not happen.today I discover this is exactly what was recorded!! I asked about returning at a less busy time and was informed if this was the case I would not really be eligible for an a and e appointmentas at that point it would not be classed as an emergency. Consulting with my GP today she was at lengths to assure me this was not the case.At no point did this nurse ask me about my problem with me having to say ‘Do you want me to tell you why I’m here.(a fall at home severe pain in my ribs)I really felt let down with the approach I received from this triage nurse Caring and sympathetic are certainly not words to be associated with my visit!!!

Better information during stay about waiting times, Triage nurse to at least show some interest in me instead of seemingly to be only concerned about getting me to leave and to return home to shorten their waiting list!. Less emphasis by triage nurse on not giving any help or advice rather than showing no interest in me or my condition.