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5th July 2021


I have large cell artiritus and any change in my eyesight has to be reported immediately to A and E as an emergency to avoid blindness. My Dr sent me there for immediate attention. My GP said I must tell A and E about this which did and said there is an on call ophthalmic doctor on call who would see me straight away. Six days before I had had a total hip replacement so my. Husband wheeled me in on an hospital wheelchair. The staff would not let him stay. I sat there for three and a half hours before anyone came any where near me. I could not wheel myself to get help. By then I was in extreme pain with my hip apart from my anxiety about my eye. Eventually the consultant in A and E got me an appointment in the eye clinic. In all I spent 5 hours sitting in a hospital wheelchair. No one seemed to have any knowledge of large cell artiritus or cared in spite of the fact I explained it clearly as my GP had asked me to. I was made to feel guilty for wasting their time. The condition is rare affecting 5 people in one hundred thousand. They neither knew nor cared. Extremely worried about using this service again. Desgraceful

Suggested improvements
Taken it more seriously and make some attempt to find out what they should do. I could easily have gone blind in one eye

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff