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Diana Princess of Wales Hospital 2021-07-23 Person 1 5 0

The night started off by me ringing 111, after a Dr phoned back they advised I needed to take my son to A&E. They gave me a time of 7-7.15pm to arrive. When I got there I was informed they don't bother with times and I needed to join the back of the queue. This was back to the main entrance outside of the department. No seats were provided apart from one at the front of the queue. We had to wait 2 hours just to get into the department to give my sons details. We then had to wait another 2 hours to be seen by triage. During this time there was a man with covid symptoms in the same waiting area, he was coughing, had a high temp and struggling to breathe. He then passed out. I didn't want my son to see this so I quickly sat him on the floor so the cubicle side could block his view. It was at this point I realised we were surrounded by dried blood and I had sat my son in it. When we went in the room to see the triage nurse, again the floor was covered in blood and there was plastic coverings from keeping equipment sterile all over the floor. I also dropped my bank card and noticed all the dust and dirt around the desk. When my son was seen by a Dr, the room we were taken into was in a similar state to the first. Overall we were there over 5 hours and for the duration I felt like I was placing myself and son at further risk of harm and illness than if I had nor sought medical advice.

Everything!