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17th June 2021


I attended a@e with a broken foot ! When on arrival I had to stand for an hour on said broken foot in a waiting line at front door. No chair available once checked in to reception was told to walk all way to fracture clinic at far side of hospital which was agony then asked to walked from fracture clinic to X-ray was only due to a passing nurse who noticed how much pain and struggling I was in that I ended up in a chair with some assistance but to be honest too little too late

Suggested improvements
Better communication from staff ! Staff actually asking if any help needed even after explaining the accident I had they never offered a chair to help get there

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff