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5th July 2021


The nurse we saw was very kind to my little girl and put her at ease .

Suggested improvements
The wait to get into the actual hospital is ridiculous. No triage system until you get to the front of the queue... we were stood next to a man with chest pain and a girl with suspected appendicitis...both of whom looked like they may pass out at any minute...both had to wait for an hour before they were even allowed to enter the hospital and actually be seen. I understand we have to be careful due to covid etc. .but surely there should be someone triaging the queue. Also only 3 chairs - i gave mine up for an old lady...but then got shouted at as people thought I was letting her push in. Also, a man who was clearly on drugs got to bypass the queue because he made a scene and was swearing at someone else in the queue. Not something my 4 year old should be seeing.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff