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Diana Princess of Wales Hospital 2023-07-26 Person 1 5 0

Appointment at eye clinic with Mrs Jose. I was expecting to see Mr Zaman but on seeing Mrs Jose I came away feeling upset and bullied . I didn't expect to have eye drops so drove there and was told by mrs Jose that 90% of people need drops I should have known that. Because of this she couldn't check eyes throughly I tried to say the optician had seen clouding in my right eye new lens dhe said not interested what the option says she's the expert and wasn't necessary for me to attend clinic . I said I would like her opinion on my left eye cataract operation to complete my eyes . As im struggling with reading glasses.Her answer the eye could remain like that for years .DO You Want it doing or not she raised her voice I tried to explain the cateracts where offered to me because of suspected onset of glaucoma a new lens would help the drainage of eyes . Ssid i was nervous of having the op as last eye I had to go back as there was fragmentation in lens Her reply is there is always risks with operations do you want to go on the list or not. Really in a bullying tone I agreed to it as I was feeling inset and came away . I went for professional advice and felt upset and billed.