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8th June 2021


I went on 111.nhs.uk and it told me to book an arrival time and gave me a reference number it also said I could bring one person. The receptionist said oh that's no good (reference number) and that I wasn't allowed anyone. I explained I wasn't able to walk due to an operation. Anyway I was seen by triage in just over an hour which was reasonable since it was Saturday. Approximately an hour later I was called through to be seen. The Dr wasn't educated on my operation and went to call orthopaedics to ask them. Next another Dr turned up explained he'd worked with a foot specialist and that everything appeared "normal ". I was sent home. However my back slab was still causing my toes to tingle on occasion and my back slab is still tight around my heel and it still feels like it's catching on my stitches.

Suggested improvements
Removed my bandage and actually looked at my back slab to see if it is actually squeezing my heel. I felt like they just couldn't be bothered.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff