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19th July 2021


On arriving i was just left after obs being taken as a covid patient no extra ppe a bin from across the corridor not cleaned left over flowing in my room told i woul recieve some pain meds so after an hour i asked nothing so another hour nothing then came and took a chair to a person opposite no cleaning ??? He was put in there after another patient left the room yet it was not cleaned . I heard a nurse say ive given her the wrong meds and she said thats because your hungover that could of been fatal.. then a chinese nurse finally brought my meds but couldn't tell me what they was as couldn't presnounce them i asked how long until the doctor his reply who knows and walked off when i see the doctor who was lovely and clearly had read my notes came i explained i was ok and just needed some extra pain relief for my head i wanted home really i was feeling dredful but i wasnt staying in those conditions no way ive trusted Grimsby hospital for the last 25 yrs im now terrified at the thought of ever going again .

Suggested improvements
Worn appropriate ppe Cleaned rooms Have staff with manners and empathy

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff