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Diana Princess of Wales Hospital 2023-05-05 Person 4 5 0

Anything directly related to clinical procedure was superb. Once it was underway I knew I was in the best hands, and I was treated with dignity and respect. The rest feels like people are doing their best to keep it together, but don't have the time to take a step back and ask themselves, "Is this working well for patients?"

If I could focus on one thing, it's the signs and notices that festoon every surface. There seems to be ittle thought given to where the notices need to be, and no consistent design language (forgive the jargon) to indicate relative importance. Two specific examples: A "Do Not Proceed Past This Point Until We Tell You To" sign in A&E, placed between waiting area and reception. You forgot to add the vital words "-- except to report your arrival". My autism is high functioning enough that I could figure that out for myself, but if my thinking had been impaired by my medical emergency, I may well have just quietly taken a seat and waited indefinitely for someone to notice me. I understand why janitorial staff would place "Put a lid on your liquids" notices in the thoroughfares where the problem of spills and slips is most apparent, but would it not make more sense to put the signs in the places where they'll be read and acted on, where people pause to gather the liquids?