Darent Valley Hospital

From the 13th of April until 11th of may I have had the best nurses , doctors, surgeons looking after me I know it not a lot but thank you.

13 hrs in a and e with my 81 year old dad. Worse now than before. Horrible staff badly led. Disgraceful. This is why the nhs needs more private money.

In 2024 I gave birth via c-section at Darent Valley hospital in Dartford. Two weeks before my appointment my husband and I found out it hadnt even been booked in - when asked about it we were told very rudely over the phone by my dietician (who was a part of the c- section discussion) that had other patients and she couldnt remember everything (we wwre never told we were the ones who had to book it). I cannot fault the c-section itself - the operation went well and i was looked after and the staff in the recovery room treated me well, However i was then moved to the ward and thats when problems started. I had a lot of trouble going to the toilet - i could not go - when i kept asking for help from the night nurses i was just told to keep drinking - all night - one nurse did come to the toilet filled up a paper bowl and threw it over me to try and get me to go the toilet- although she apologies she still let me unable to walk steady soaking wet. The next morning i had a tonic clonic seizure - the day staff did act promptly and was shocked afterwards when was told what had happened during the night. It was found i had a brain tumor (a benign menogima) i was kept in hospital over the weekend. I was told i was to have a craniotomy 6 weeks at Kings College Hospital, however two days before my surgery appointment i went to A and E at Darent Valley as new symptoms appeared (i developed serious double vision and my right arm had started to shake uncontrollably) when telling the doctor in the A and E at Darent Valley he was very dismissive and just kept saying basically i have my surgery in two days there was nothing they could do - i was never given any scan or medication- this was after been left waiting a few hours- when i got home I informed someone at Kings College team and they straight away was appalled that i had not been given a scan nor had Darent Valley had informed them - Kings then put me on steroids straight away to reduce the swelling as my menogima had grown. After my craniotomy at Kings College London two months later i developed very bad insomnia and a pain in my head (not a headache) and the only way i could sleep was if i ate something but then would be up an hour later - i went a few times to Darent Valley A and E and was always dismissed and once had to leave myself because my symptoms from the craniotomy and the long wait time was so bad. Eventually after getting a doctors appointment who was worried about my heart rate sent me to Darent valley a and e and after a long wait as no department wanted to take me i was taken to a ward when patients with dementia were - i was placed in a windowless room. I stayed for the weekend and i was treated awfully by the team on there apart from one nurse- no one believed or bothered to look at my notes (i had balance and visual problems) and the team got annoyed everytime i rang the bell for help to go to the toilet and one nurse even mocked me when i had to do it myself saying " oh look you can do it". I also overheard two security guards saying that two nurses had said i had a crown on my head because oh the way my hair was growing. Every night i had to remind the team id had a craniotomy and every time they were shocked. I was also yelled my the lead nurse one night throwing a walking stick and a zimmer frame saying "use this, you cant keep using the call button for help". I was put on one paracetamol but this kept being ignored and i was constantly given the wrong amount - when i raised this PALS i was told because it was just paracetamol it was fine however this was a ward with dementia patients what if it had been another more serious type of medication?. I was given a standard antibiotic drip - everytime a nurse could never find my vein they were annoyed with me and once even overheard them say " oh thank goodness her husband i coming we dont have to look after her" I was left with very little support and was emotionally abused during that weekend and was ignored a lot of the time and when they did answer my call button the nurses were rude and basically bullied me the whole weekend. When i was discharged my head had erupted and there was an infection which had been missed on multiple scans - although i had been told the pain in my head was just a headache even though it wasnt. When i showed a nurse my head i was just told it was were i hadnt washed my hair. Arriving home although i did feel better from antibiotic IV drip we did send photos to Kings college hospital and a week later i was admitted for a washout surgery and they admitted they had missed it as well and apologised to me. I cannot fault Kings as they at least tried to get to the bottom of my insomnia sending me on tests and took me seriously, however with Darent Valley i was more a problem that they didnt want to deal - apparently Kings college had problems getting information from them about me like blood tests and other results. I still have PTSD from Darent Valley and was told by a member of staff at Kings that they had a lot problems with Darent Valley and a lot of patients from there complaining. The worst was when i told PALS nothing was done the whole thing was swept under the rug - i have no proof so i cant prove it happened - its made me feel awful and i have never been treated that awfully before by any healthcare proffessional.

Nice and lovely environment,easy to get to,the staff i met treated me well.

Thankyou Mr Simonca for the care and professionalism shown so far in my ongoing treatment. Thankyou for explaining from the start options that could/can be taken. Thankyou to you and all your staff for kindness shown in an extremely stressful situation.

Received great care at darenth valley hospital by all staff.

The level of care and professionalism from everyone at DV has been exceptional. Everyone I interacted with was very caring and thorough. Special shout out to Kim and Jess, they were super supportive throughout my delivery and I was so glad that Kim was there to deliver my second child also. She is a star! Jess you are going to make an exceptional midwife, keep shining bright. Thank you everyone!

My first time visiting Darent Valley hospital, staff are very helpful and friendly, I had a great experience today.

Mr Mohsen El-Sayed and his assistant Malika were absolutely brilliant. They both took me through throughly of the process and talked me through every step of the way. Made me feel comfortable at all times and explained everything to me until I fully understood of next steps. Thank you so much both for your help today. 10/11/2025

I recently had a HyCoSy procedure under the care of Mr. Mohsen El-Sayed and Nurse Malika, and I want to express my deepest gratitude for their outstanding professionalism, kindness, and support. Mr. El-Sayed explained everything clearly and made me feel calm and informed before, during, and after the procedure. He referred us for IVF, he did so with honesty, empathy, and clarity — which helped me feel supported rather than overwhelmed. Nurse Malika was incredibly kind and reassuring throughout the entire experience. Her warm and gentle manner truly made a difference during what can be an emotional process. I’m so thankful to both of them for their compassion and care. It means a great deal when medical professionals treat you not just as a patient, but as a person. I would absolutely recommend Mr. El-Sayed and his team to anyone going through fertility investigations or treatment. Thank you again for everything.