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Cynthia Spencer Hospice
2022-02-09
Person
5
5
0
9th February 2022
My experience has been totally positive. I can't praise the whole team highly enough.
Suggested improvements
We have found the room heating a bit of a problem. The bathroom is very cosy but my husband found it difficult to keep warm in his room as the radiator gives off very little heat or none at all. He has been sleeping in day clothes and socks.
16th February 2022
Response from Cynthia Spencer Hospice
I'm glad you had a positive experience. I have passed your comment about the heating to the service manager as this should not have happened, sorry. Best wishes, Hugh Jones, Patient Experience Manager
22nd February 2022
Response from Cynthia Spencer Hospice
Thank you for your kind comments which I sent to the staff. I am very sorry that the heating was faulty. I have spoken to the service manager who assures me that it is now working properly. Best wishes, Hugh Jones, Patient Experience Manager.