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Written by a family member
13th April 2017


Having hospice at home made all the difference to me and my husband. Apart from the nursing aspect, which was excellent, it really took the pressure off me and I was able to relax for a while knowing someone was there who could take charge if any situation arise. Maybe knowing more than one day in advance that someone was coming would be a benefit.

17th August 2017
Response from Cynthia Spencer Hospice

Thank you for your feedback regarding notice of shifts to be provided. We will endeavour to look at ways of providing more notice of visits as the service develops further. Presently, the service is limited to booking shifts a day or a few hours ahead, due to the nature of the patients we are caring for and the patient’s condition can deteriorate within a matter of a few hours.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe