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Cynthia Spencer Hospice
2021-03-13
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Written by a carer
Written by a carer 13th March 2021
The team were very friendly, professional, compassionate, kind, reassuring for the first time in 3 years we felt safe and cared for./nWe were fully informed mother spoke to like a person and included in all decisions. Given the opportunity to discuss wishes.
Suggested improvements
Unfortunately, our mother passed after 4 days. The service would were been fantastic if able to provide before. The delayed referred as disappointing as the struggle before was heart and lucky.
29th June 2021
Response from Cynthia Spencer Hospice
Thank you for your feedback, and I am sorry that the referral to the service was only 4 days prior to your mother dying. We work with as many different services that refer to us to ensure they refer in a timely manner. It appears in this instance this may not have happened as it should. We will continue to work with our referrers and advise of the appropriateness of when to refer to our hospice at Home team.