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Cynthia Spencer Hospice
2021-04-10
Person
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10th April 2021
The staff at Cransley hospice were so kind and whenever I phoned for an update they were marvelous nothing was too much trouble.
Suggested improvements
My husband died in February after a year long illness - his funeral was this month and it would have been better to have sent this form when he was alive - not dead. I have found it extremely upsetting.
20th April 2021
Response from Cynthia Spencer Hospice
I am really sorry we have caused upset which was not our intention. I have passed your comment to the service manager so that he can review when they send out forms. Best wishes, Hugh Jones, Patient Experience Manager.
14th June 2021
Response from Cynthia Spencer Hospice
I would like to apologise for any distress caused, this was not our intention. Hospice at Home due to the very nature of its service does not like to ask for feedback from relatives when patients are imminently dying. We attempt to find a balance between asking for feedback and the appropriate timing of that feedback. We acknowledge that on this occasion the timing was insensitive.