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Cynthia Spencer Hospice
2017-05-20
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Written by a family member
Written by a family member 20th May 2017
When the service was unavailable excellent care was given. Unfortunately because the availability was not known until later in the day it was difficult to plan.
16th August 2017
Response from Cynthia Spencer Hospice
Thank you for your feedback regarding notice of shifts to be provided. We will endeavour to look at ways of providing more notice of visits as the service develops further. Presently, the service is limited to booking shifts a day or a few hours ahead, due to the nature of the patients we are caring for and the patient’s condition can deteriorate within a matter of a few hours.