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Cynthia Spencer Hospice 2022-02-04 Person 5 5 0

My care and the lead up to my visit today have been exceptional. I feel truly lucky and privileged to be being given care by such a caring and professional team. Julie on reception has demonstrated excellent caring and communication skills. My appointment has had to be moved due to my catching covid! Everyone has been so kind and understanding. Roxanne did my telephone pre visit and demonstrated excellent care and communication skills. She listened to and acknowledged all my health conditions and recent cellulitis that lead to Lymphodema. I felt that she cared. Jayne today was excellent, she checked I was OK, checked that at every step I was happy to proceed and comfortable. She has great people interaction and care skills. She explained everything in a straightforward manner and ensured I had no questions unanswered. My dignity and self-esteem were maintained at all times. Whilst very professional I felt that Jayne was friendly and genuinely cared. I am extremely grateful for the care and kindness I have received from everyone. My experience has been exceptional.

Nothing in my experience could have been done better. An outstanding team.