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5th December 2021


Everything I hoed for except covid.

Suggested improvements
Perhaps given more care and advice to in elderly patient.

14th December 2021
Response from Cynthia Spencer Hospice

Sorry this happened. I have passed your review to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager

8th March 2022
Response from Cynthia Spencer Hospice

Thank you for your feedback. I am sorry that the service did not meet your expectations. Your feedback has been shared with the team and we will look to do better.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Experience