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Cynthia Spencer Hospice
2021-04-25
Person
5
5
0
25th April 2021
Great team. Treated with consideration and genuine caring for me as an individual. I appreciated having explanations to my questions too.
Suggested improvements
Little pillow for neck as I have osteoarthritis which makes it hurt if I hold still for any time. Seems shame to have another big towel for laundering
Seat nearer outside door would have been appreciated as I got there really early
I'm only nit-picking though. This time has forced defensive behaviour on us to keep safe
27th April 2021
Response from Cynthia Spencer Hospice
Thank you for your review. You are not nit-picking, al your points are useful and I have passed them to the service manager for information. Best wishes, Hugh Jones, Patient Experience Manager.
14th June 2021
Response from Cynthia Spencer Hospice
Thank you for your feedback, the team will ensure they ask patients if they are comfortable when lying on the couch receiving treatment. Patients are asked to remain in their cars and not to enter the building when arriving for appointments. In cases where patients have to arrive by public transport they should be advised to call the team and they will be allowed entry to the building and offered a seat, the team will be reminded of this