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Cynthia Spencer Hospice
2019-10-18
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Written by a patient
Written by a patient 18th October 2019
1) First class care all round, services provided just like staying in a first class hotel.
2) The time delay between pressing the call button and someone appearing could be shortened. But when someone does arrive the service is fantastic and couldn't be bettered!
3) I am sorry that the answer appear to be negative.
4) From the treatment I have received from the staff I don't know how it be improved.
18th November 2019
Response from Cynthia Spencer Hospice
Thank you for your feedback and our apologies for the delay in answering the call bells. Feedback has been provided to the clinical team to ensure they answer the call bells in a timely manner.