Community Services - South Warwickshire NHS Foundation Trust

Community Services - South Warwickshire NHS Foundation Trust 2023-04-05 Person 5 5 0

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Community Services - South Warwickshire NHS Foundation Trust 2023-04-05 Person 4 5 0

The Physio therapist, Lea was excellent, thoughtful, knowledgeable, caring diligent good listener to prepare workable and convenient care plan for my needs. The standard and quality of care by staff differed as there were different members daily. Some were excellent others fair or good. We didn't know what else, apart from personal care the staff were allowed to do? In my opinion, overall, we found the service very useful. It saved one hospital admission, costs and the Hassel for partner and family to visit hospital. Excellent provision and service.

Upon fall in bath, the Ambulance crews attended fairly quickly. Excellent. Was weekend so I remained in extreme pain and discomfort for two days. GP informed on Monday but didn't come to examine me. The following day I phoned again. This time Duty GP excellent, came, thorough in examination, plan of care, pain killers etc. The gap of three day's between time of accident and second GP visit was crucial when no help or support was available??

Community Services - South Warwickshire NHS Foundation Trust 2023-04-05 Person 5 5 0

This is without doubt the best service I have received to date. I had previously had insoles within the NHS but hadn't realised I'd fallen off the list and hadn't had great service before this. This time around, Joan at Warwick Hospital has been extremely helpful throughout the process. I have now received a pair of upgraded insoles that have better suited my issues. Joan was also able to advise me in great detail on the type of footwear I'd benefit from going forward for both work and leisure. I'm very hopeful the combination of the correct insoles with a considerable lift on one leg and the more suitable footwear should have a big impact on my day to day pain levels.

The signage for the Orthotics department is non-existent and the the staff in the outpatients reception were not aware of Joan's room either!!!

Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 5 5 0

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Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 4 5 0

The everyday care I received

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Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 3 5 0

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Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 4 5 0

Because the staff couldn't go out of their way any further to help. Bloody marvellous

the food- didn't always get what you ordered

Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 4 5 0

treated with kindness and sensitivity

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Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 4 5 0

based on actual experience

at times quicker responses to call button

Community Services - South Warwickshire NHS Foundation Trust 2023-04-04 Person 5 5 0

I was very happy here and felt secure and comfortable

You got me on my feet and I was so pleased Thank you so much