Community Services - Essex Partnership University NHS Foundation Trust
The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XXReviews
Reviews
Care and compassion and respect.
I was just so very grateful for the treatment I received from Emma and the Long Covid Clinic. Every aspect of my care was handled with professionalism and sensitivity. Really couldn't have asked for more and am so grateful.
In trouble
My Daughter has very complex needs and l have been trying for more than 10 years to find a suitable pad. Once the Continence Service became involved they did their utmost to try to support me with this. It still took a long time to resolve and l eventually found a pad myself that met my Daughter’s needs. This wasn’t available on the Home Delivery Service and so the Continence service tried many avenues to try to secure funding for it.They were very empathetic to the problem and how this affected my Daughter’s life and were very proactive in trying to resolve it. They eventually managed to get agreement from the HDS and we have been receiving a delivery of our preferred pads for several months now.
This involved a lot of effort from a number of people and l am grateful to the team for resolving this after so many other people had failed.
The staff were all focused on making the patient(me) and my sons and at all appointments, comfortable. Putting us at our ease and answering all questions clearly and even setting up an extra video call when neither of my sons were able attend.
Polite and competent staff, helpful and informative.
Because I was very worried how I would be treated bu twas pleasantly surprised.
everything
Resources
Short link to review Community Services - Essex Partnership University NHS Foundation Trust: http://iwgc.net/eopdz