Share review of Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2023-02-25 Person 1 5 0

The Community OP services / Taylor Centre has gone so far downhill since the merger from SEPT to EPUT. I used to feel safe in their care, they helped me enormously before. But now I am having a bad relapse I am having a completely different experience. After nearly 3 years of asking for help I’m still not receiving adequate treatment from appropriately qualified staff. I feel far from safe, I feel alone and terrified. The whole experience of trying to get help from EPUT has been horrific, I wish I’d kept quiet and suffered in silence at home. EPUT seems to be significantly under resourced. Staff are obviously under a huge amount of pressure, and almost seem to resent patients for needing help??? The majority of staff I have encountered seem to have no interest in treating you. Referrals are rejected for no reason, assessments say therapy isn’t suitable or available for my diagnosis. They just want you off the waiting lists and out of the door. I understand we have been working through a pandemic which has had a massive impact across the NHS. But please don’t make the patients suffer anymore than we already are. Please treat us like human beings, respect us and listen to us. Be honest about the waiting times so we know what to expect. Be honest about the limited availability of services and staff. Don’t laughingly tell us that “you would be lucky to get that”, that feels insulting. Please don’t deliver short cut care just to get through the backlog quicker. Don’t make us feel like we don’t deserve good quality care. We do exist, we do matter and we do deserve the standards of care recommended by NHS guidelines.