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12th September 2022


My Mother can only walk with a frame as she has broken her left hip twice and she is very frail now at 92. She is slightly deaf and wears glasses.

Suggested improvements
It would have been better if the session had been in the morning. We had said that my Mother generally has a nap after lunch and the session we were allocated was 1-2.30. So, she often fell asleep during the session.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care