Share review of Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-07-07 Person 5 5 0

Having had various problems with both NHS and private contact I found telephone contact with Clinical Nurse Specialist Kasia Kozanka most satisfactory in every respect. A genuine concern was shown regarding my particular problems, previous contacts regarding previous consultation and treatments and those concerned with them. I was able to converse easily with the nurse and, with regard to her obvious extent of knowledge regarding my condition, I assumed that she was an experienced doctor. Following our initial conversation I was both surprised and pleased to have all my questions and queries swiftly and satisfactorily answered by those concerned after she had quickly contacted them. I was then pleased to be contacted to see if all was progressing well following our initial conversation.

I can't think of anything that could have been improved regarding the service provided.