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Community Services - Essex Partnership University NHS Foundation Trust
2022-08-24
Person
2
5
0
24th August 2022
I have difficulty talking on the phone but was repeatedly called by administrators. These were often from witheld numbers so I could not find out who was calling by web searching. They would not always leave a message. And then they would book me in on short notice for appointments at inconvenient times, so I did not feel like I was involved. I did not feel like I was given any practical advice on how to get better. It was a lot of things I have learned over the years through trial and error or reading online. I don't understand why I was not seen by someone who is clinically trained to diagnose me with a treatment that works.
Suggested improvements
I should not have been discharged. My condition has not improved.
31st August 2022
Response from Community Services - Essex Partnership University NHS Foundation Trust
Thank you for taking the time to provide your feedback on the Therapy for You IAPT NE Essex service. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.