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24th August 2022


Disappointed! After waiting 6 months to be accepted onto the course and it actually starting, having been told the waiting would be 4 to 16 weeks was a huge amount of time for support to actually commence. Then learning you are part of a large group, and if not feeling up to speaking in front of that group, you then feel unheard, such a let down after waiting so long. To cap it all, I wrote and told my one to one support: the sessions when added up, group, individual and home work were causing me more stress due to the amount of time taken, to then get a letter from my GP saying I no longer require therapy? I guess feedback from TFY to GP was non existent.

Suggested improvements
Offer one to one therapy AND make it face to face

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care