Share review of Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-03-01 Person 1 5 0

Not listened to. Negligence by several team members in terms of inappropriate treatment. No respect shown, complete disregard to patients thoughts, wishes. Extremely poor communication- as in complete refusal to return calls to deal with issues raised. Untrue statements in letters to other Professionals Instead of helping my mental health, this service have worsened it, created even more anxiety, and given me zero confidence in any of their staff, and I have no hope for the future. Statements such as 'zero suicide' policy are clearly not taken seriously by this mental health team at EPUT.

Listen to your patients. Respect their views, and discuss treatment properly. Don't take shortcuts. Treat a patient how you would treat a family member, kindly, respectfully, be sensitive to difficult subjects, and return calls. Be open minded, not everyone will be able to follow the same treatment plan. Just like children that can't learn the same way as their classmates don't get thrown out of school, nor should a patient be discharged just because they haven't been able to follow a 'one fits all' careplan. In thus day and age there should not be discrimination or such a close minded attitude towards patients seeking help for their mental health. Pushing out a patient because of so called lack of engagement is wrong. It's no surprise that so many turn to drugs, alcohol to solve their problems. This particular team seem to be a heartless group of professionals who do not act in their patients best interests.