Share review of Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-05-03 Person 3 5 0

I can’t credit Susan (Sue) enough for her endless support and for listening and caring enough to actually make me feel as though someone wanted to help and was rooting for me. She is a fantastic worker and definitely the best mental health worker I have come across. This service should feel lucky to have her working for them. Jade has also been fabulous in the little time I spent with her. She’s always been kind and approachable and again is another asset to the service and definitely one of the better mental health workers I have seen. On the other hand there have been some negative experiences with workers and I think it just needs to be taken into account more how serious crisis is for people and more things that can be suggested to help rather than just ‘meditation and thinking positively’ when feeling in crisis. Some of the workers have lacked in their knowledge and providing care and dignity to patients which wasn’t the best experience to be faced with but this time I am happy with majority of the care I have received through Susan.