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24th November 2022


I just felt that the course dragged and a lot of the language was a bit high brow for us everyday mortals. It needs redoing in language that everyday people can understand as I found it confusing. Also this bloke Rory kept butting in all the time and not letting Joanna finish and he got on my nerves as he kept leaving his sound on and you could hear him moving about. It would have been better if the people running the course had told him to put his mute on. He ruined the course for me.

Suggested improvements
Made sure that people kept their mute on so we didn't hear them crashing about. The course needs to be longer or made into an app. A lot of the information is confusing and not in language that is easy to understand. The person who was the course tutor sounded bored most of the time. Also she couldn't pronounce the word Retina and kept saying Ret-teeena which was infuriating.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care