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15th June 2022


The staff (on the door as well as the nurses) are noticeably thoughtful and polite. The consultant we saw could not have been more sensible, helpful and thorough. He even introduced us to a therapist who we’re seeing next week, calling her himself to get the ball rolling. The appointment was a model of good care.

Suggested improvements
The only minor quibble would be the explanation of cost: there isn’t any. At all. And there was a definite chill when I said we’d be self funding and paying once invoiced (ie after we’d left the premises).


The consultants we’ve seen have been outstanding: Alexandra Wu and Philip Batty.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience