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14th May 2022


I was completely impressed with Dr Luna taking the time to teach me how to do a breast examination on my own, why and how certain checks are done etc. I appreciated enormously that every doctor took the time needed without feeling rushed.

Suggested improvements
I think the online portal system could be improved. I got an onslaught of 12 emails the day before my apt. I opened one which asked questions which had already been answered weeks before, but there was not way to continue the questionnaire without ticking a box which wasn't relevant for me. It's nice to have the results all in one place, but I prefer to have emails of the dr. also in order to contact them directly.


Arrival
Check In
Empathy
Delays
Teamwork
Communication nurse
Listening nurse
Courtesy nurse
Cleanliness
Comfort
Food
Information
Safe
Ease of care
Treatment fees
Experience