Share review of Cleveland Clinic Portland Place Outpatient Centre
Cleveland Clinic Portland Place Outpatient Centre
2022-07-06
Person
4
5
0
6th July 2022
My consultant was amazing as always no issues here 10/10
Suggested improvements
Receptionists are robotic and their records are not aligned with Portal. I had also called in advance and updated my details as i had a new membership number. However my membership and claim number were asked to be verified which annoyed me. I pointed out that I had rang and updated and checked in online the day before. What is the point of this exercise if nothing is aligned. This has happened before so not a one off. This needs addressing as spoils the whole Cleveland clinic experience.
Happy to discuss the feedback but no one rang me back last time ....
6th July 2022
Response from Cleveland Clinic Portland Place Outpatient Centre
Thank you for your feedback. If you would like to discuss further please contact us on patientexperienceccl@ccf.org