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Cleveland Clinic Portland Place Outpatient Centre 2023-02-03 Person 4 5 0

Very good explanation about what I needed to work on during rehabilitation and the next steps and what the options are when I experience issues in the future. I also had an infection and the surgeon sent photos to the other surgeon to see what he thought. The surgeon called me early the following morning informing me they’d written a prescription for antibiotics.

I was given a questionnaire during my outpatient appointment they wasn’t well timed as I’d only had the surgery two weeks before and hadn’t started physio. So I couldn’t answer the questions and refused to complete it. If you’re looking for feedback from patients about how well their procedure went you need to administer it at timeline the patient can answer. For an ankle arthroscopic procedure that would be around 8-12 weeks to get reliable data. For other procedures the timeline may be shorter or longer. My point is that you’re collecting inaccurate data, which yields poor research. The research plan needs more thought and revision. For administering prescriptions, I think it would have been better for the surgeon’s secretary to contact my GP to administer the prescription as they can then send that to my local pharmacy. I was asked to go to the hospital at Victoria, which is a 2 hour round trip. The secretary did email me the prescription but unfortunately the pharmacy misinformed me that they could process the prescription. It turns out they couldn’t. In the end I called 111 and my own GP administered the prescription first thing the following day. So it was a bit of a clunky customer experience.

I think the swift dealing of the infection was impressive. The surgeon didn’t mess about. He left a nice message on my phone and explained clearly what he was doing. He was on it despite having surgery that day and that meant a lot to me. In addition, during my inpatient stay the same surgeon demonstrated High emotional intelligence as he could see I was anxious just before the procedure. He gently tapped my foot. The tap calmed me and I was very reassured as there were quite a few risks. So again that subtle behaviour meant a lot to me.