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Cleveland Clinic Portland Place Outpatient Centre
2022-01-11
Person
4
5
0
11th January 2022
Everything was as I would expect and was a lovely experience with the exception of the woman on reception and the three men manning the door. The woman on reception was cold and didn't listen and interrupted me while I was speaking both on the way in and on the way out. When I corrected her about information she gave me that was wrong she said "that's not how this works". She then carried on and discovered that she was using wrong information.
When I was leaving reception an elderly man and his wife and son were entering. The elderly man was clearly the patient. The wife was told to leave and wasn't allowed in as there was already one person accompanying her husband. I consoled her on the street in the rain where she was very upset that she wasn't allowed to be with her husband because of Covid rules. She explained that they'd driven hours to get there and now she was left on her own on the street. There was absolutely no compassion shown to this woman.
Suggested improvements
refer above.