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Cleveland Clinic Portland Place Outpatient Centre 2022-01-14 Person 3 5 0

We were greeted by a large number of staff upon arrival, we already knew how much the consultation fee would be and we we are more than happy with our Consultant who my husband has been seeing for a number of years, previously at the private rooms of the National Hospital for Neurology at Queen Square, London Worryingly, there does seem to be a problem with aftercare administration. Since coming to the Cleveland Clinic in November, we have had no official confirmation letter regarding the details of that appointment more importantly during that Consultation my husband's prescription was changed and we have had no official confirmation of this change, either by email or written notification. I did phone the Clinic after a few weeks to let them know that this was the case and the person to whom I spoke assured me she would contact someone in admin to remedy this. To-date we have received no further communication with regard to the Consultation and prescription change. If the Clinic is having problems recruiting permanent office staff, use agency staff in the interim. Regarding overall cleanliness, in the waiting area prior to seeing the Consultant, there were used beverage cups littering tables adjacent to the chairs which no member of staff had bothered to remove. We hadn't ordered the drinks so they just remained there during the l5 minutes or so that we were sitting in that particular waiting area.

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