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18th July 2022


I did wait for this visit for two months. The doctor who saw me did not have any empathy for my pain. She said the only way to treat chronic pain is to follow holistic treatments ( which do not suit me as my pain is very severe). She defined me a very anxious person and as conclusion only said I suffer from Bruxism when my issue is more complex. She did not want to look at the MRI scan I provided which clearly explains the many reasons for my problem. For £ 400.00 she sent me away with a couple of leaflets with websites of associations for natural pain management. She only reconfirmed the treatment previously prescribed by another pain management doctor (which it works) but she confirmed the wrong doses.

Suggested improvements
Instruct your practician to have empathy, ethical behaviour and be less expensive in exchange for nothing.


Exceptionally bad.

20th July 2022
Response from Cleveland Clinic Portland Place Outpatient Centre

Thank you for taking the time to provide us with your feedback. If you would like us to look into the issues you raised in more detail please email patientexperienceCCL@ccf.org

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Empathy
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Listening Healthcare Provider
Communication Healthcare Provider
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