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29th September 2022


It was a follow up visit after gallbladder removal surgery. From the very beginning Professor Mughal professional yet very personal approach and care made me feel very relaxed, safe and reassured. For someone generally quite anxious like myself, right environment plays massive role in wellbeing and recovery. Professor Mughal, other sergeant, Dr Hogan, , secretary Iwona and the rest of the lovely and super compassionate team ( both Portland Place and Grosvenor) went above and beyond to create family like atmosphere that you really appreciate when you unwell. I was also very well informed about every step of the treatment which again it’s very important to me. I have pretty much recovered now and really enjoying not having to worry about the pain all the time, even after cheeky slice of cake ;) Thank you all! ❤️

Suggested improvements
Nothing


As Mentioned above

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience