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Cleveland Clinic Portland Place Outpatient Centre 2024-06-10 Person 4 5 0

The communication after the initial consultation with the doctor was very fragmented, I couldn’t get in touch with the PA. From when they found the abnormality until now, it’s been a month which shouldn’t really take that long to get a scan. During the second consultation, the consultant had just come out of surgery which meant there wa as delay and also meant that my consultation session was reduced and I felt very rushed so did not feel assured to give my opinions or have a say. This made me feel concerned as I was already quite anxious about the results and upcoming scans and diagnosis. The consultant’s PA was very unorganised as she just booked an appointment without asking me, and I had to chase up the admin team to try and arrange the appointment that would suit my schedule. Prior to that it took me nearly 3 weeks of emails and calls to get in touch in order to book this CT scan today. Also the consultant was not copied into any of the emails and her PA is not based at the Cleveland so this was quite confusing for me.

Everything mentioned in the last response.

The CT team were great, no delays and radiographer Marina sat me down to explain everything and heard my complaints and made sure they will be looked at and followed up with the admin and bookings team.