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15th November 2022


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Suggested improvements
My clinician was excellent - I have no complaints about him. My short experience of your clinic was, however, deeply unpleasant. 1. The name of the country your are operating in here is the United Kingdom - not the United States. 2. I find your commitment to compulsory covid theatre repulsive. You can have your controlling and absurd covid theatre as much as you want, just never with me. 3. I think 2. probably has something to do with 1. Call me to discuss.


16th November 2022
Response from Cleveland Clinic Portland Place Outpatient Centre

Thank you for taking the time to provide us with your feedback. If you would like us to look into the issues you raised in more detail, please email patientexperienceCCL@ccf.org

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience