Share review of Cleveland Clinic Portland Place Outpatient Centre

I was frustrated that my scans were not ordered in time for my first appointment and the appointment was cancelled 1 hour before my attending. I then called the hospital that undertook my scans to make sure they would be there for the following day. Unfortunately the consultant was unable to view all of the scans due to some technical errors which could not be resolved at the time of my appointment. I now have to wait for the scans to be reviewed and get further advice on next steps. I think if the scans had been received earlier these issues could have been resolved before I attended my appointment.

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Arrival

Check In

Empathy

Delays

Rating not given.

Teamwork

Listening nurse

Communication nurse

Listening Healthcare Provider

Communication Healthcare Provider

Cleanliness

Comfort

Information

Safe

Ease of care

Treatment fees

Experience