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Cleveland Clinic Portland Place Outpatient Centre 2022-07-14 Person 4 5 0

I would like to thank Iwona Kwak, medical secretary of Dr Charles Imber for going to great effort on my behalf to arrange an appointment to see Dr Charles at my urgent request just before he was due to leave on holiday. Iwona Kwak’s professionalism, care and compassion is simply excellent and without her I would not have been able to see Dr Charles Imber and have some of my panic and fear allayed. Thank you Iwona ♥️ I am massively grateful to Dr Imber for seeing me at such short notice just before his holiday. Dr Imber was brilliant in telling me clearly the next tests needed to obtain a clearly diagnosis. I would also like to thank the brilliant team of nurses at Cleveland Clinic who were brilliant in explaining the costs of blood tests and interpreting the confusing computer generated print outs I was initially given.

The only confusing thing was the computer generated print outs of the various costs of blood tests and an MRI I requested. The pancreatic cancer marker tests was confusingly incorrectly named and this computer generated print out also contained fake AI wording, something like ‘I look forward to talking to you again’. Luckily the nurses at Cleveland Clinic were brilliant in explaining this very confusing computer generated data which was simply just meant to show prices of blood tests and call them by their correct names.

Yes, Iwona Kwak, medical secretary of Dr Charles Imber. Iwona made possible the visit at short notice and her telephone manner, compassion, professionalism and re-assurance is simply outstanding. Dr Charles Imber himself who saw me at such short notice just before he was due to leave on holiday and clearly explained the next steps in getting a diagnosis. The whole team of brilliant, professional and caring nurses at Cleveland Clinic. Thank you