Share review of Cleveland Clinic Portland Place Outpatient Centre

Cleveland Clinic Portland Place Outpatient Centre 2022-02-03 Person 3 5 0

Very varied service. Contacting secretaries is hard, have to use a few numbers and no replies to emails. Too many staff in reception and nobody actually helping the patient, an usher was insisting I take the lift when I preferred the stairs (I took the stairs), the nurses seemed nice. There always seems to be an issue with admin or logging in. Staff were polite but customer service isn't all about asking a customer if they are ok, it's superficial. Just as I was about to submit my review you asked me to review 3 random doctors who I don't even know. This is exactly the issue I mean, it's sloppy.

Thank about your processes and the customer experience along the journey.

No, to be honest I don't like contacting or visiting the centre.